AI & AnalyticsChannelsCRM & BPMCustomer’s voiceSecurity & OperationsTeams engagementTelecoms
Odigo portfolioPartners solutions
Teams engagement
logepal
The visual management solution dedicated to animate and motivate the operational teams, to promote performance and response to business issues, to pilot and have a shared vision in real time of the different activities according to the operational context, to relay general or specific type of communication.
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Telecoms
Microsoft Teams connector
Odigo integration with MS Teams enables contact centers’ agents to access a collaborative platform that centralises and fluidifies the exchanges of work teams with real-time conversations. The two integrations of Odigo and MS Teams lead to better CX with a seamless connector.
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Security & Operations
Nuance Gatekeeper
Gatekeeper helps companies improve experiences, lower operational costs, mitigate fraud losses, and protect the brand through secure, seamless biometric authentication and intelligent, proactive fraud detection. With over 600 million biometric prints, Gatekeeper secures over 8 billion customer engagements and prevents more than $2B in fraud losses annually.
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Security & Operations
Odigo Record
Odigo Record enables call recordings to be scheduled based on a variety of rules, for later search and playback. Besides, agents and supervisors can manually activate the recording of a conversation in progress.
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Telecoms
Odigo Telecoms
Odigo is a telecom operator, having interconnection agreements with 20+ operators such as BICS, BT, Telefonica, Orange, Bandwidth, Gamma, Colt, PCCW to ensure coverage in 110+ countries, providing all kind of numbers, traffic collection and termination, SIP Trunk capabilities with our data centers.
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Security & Operations
PCI Pal Agent Assist
Agents use PCI Pal's Agent Assist on live calls to capture card information securely, while maintaining conversation with the customer at all times.
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Security & Operations
PCI Pal Digital
PCI Pal Digital provides a true omnichannel solution enabling you to take secure payments across digital engagement channels. This functionality is available from within the PCI Pal platform that provides our Agent Assist and IVR secure payment products, so your agents have access to take payments from customers through any channel.
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Security & Operations
PCI Pal IVR Payments
With the ever-growing demand from omnichannel payments, customers increasingly expect businesses to provide multiple payment and engagement option. PCI Pal’s IVR Payments solution empowers your customers to make payments 24/7 without speaking with an agent or accessing your website.
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