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AI & Analytics Premium dashboard With Premium Dashboard, Odigo provides tailor-made dashboards to monitor customer service activities. It is packaged as a complete end-to-end service, covering scoping, design, implementation and run. Based on the Qlik Sense Technology dashboards ensure high-level performances and convenient user interface. Solution page
Customer’s voice SatisFactory Feedback Feedback is a French SaaS solution for managing and analyzing the voice of the customer. It gathers customer feedback (surveys and online review) and analyzes the whole customer journey thanks to AI and semantic analysis. You quickly understand the triggers for improving customer experience and manage your team. We work with +55 large companies. Solution page
Teams engagement Screen Recording Storavox screen recording makes it easy to identify coaching opportunities and to learn by observing how agents use applications and add data to CRM applications. It helps to understand and solve proces issues and optimise usabilty of the applications used by your agents. Solution page
Channels SightCall Visual Support SightCall is an enterprise-grade video cloud platform helping service leaders improve outcomes without deploying unnecessary support to the field. We blend the digital and physical worlds into a real-time collaborative environment that empowers clients & technicians, reduces spend and improves the customer experience. Solution page
Telecoms SMS SMS is much popular and used for both interpersonal communications and mass campaigns. Odigo allows you to use SMS from the agent console to engage individual conversations with your customers. Odigo also proposes massive campaign management capabilities with our Campaign service. Solution page
Customer’s voice Sphinx Declic Sphinx Declic is a web solution used for online surveys. User-friendly, efficient and open, it seamlessly integrates all survey functions – from survey design to Web/SMS collection and shared analysis – and delivers fast and dynamic results. All online, all in one. Solution page
Customer’s voice Sphinx iQ 3 Sphinx iQ 3 is the leading solution for the collection, quantitative and qualitative analysis of your data and data visualization in order to maximize the benefits of your research and better guide your decisions : Listen to your customers, employees or partners, Give meaning to your quantitative and qualitative data, Communicate about your impactful results Solution page
Security & Operations SSO SSO (Single Sign On) enables users to authenticate with a single user ID and password to any component. Once logged in, he can access service without re-authenticating. On top of that, Odigo Suite allows to delegate authentication to a third party using SAML (Security Assertion Markup Language) protocol. Solution page
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