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AI & Analytics Premium dashboard With Premium Dashboard, Odigo provides tailor-made dashboards to monitor customer service activities. It is packaged as a complete end-to-end service, covering scoping, design, implementation and run. Based on the Qlik Sense Technology dashboards ensure high-level performances and convenient user interface. Solution page
Channels SightCall Visual Support SightCall is an enterprise-grade video cloud platform helping service leaders improve outcomes without deploying unnecessary support to the field. We blend the digital and physical worlds into a real-time collaborative environment that empowers clients & technicians, reduces spend and improves the customer experience. Solution page
Telecoms SMS SMS is much popular and used for both interpersonal communications and mass campaigns. Odigo allows you to use SMS from the agent console to engage individual conversations with your customers. Odigo also proposes massive campaign management capabilities with our Campaign service. Solution page
Customer’s voice Sphinx Declic Sphinx Declic is a web solution used for online surveys. User-friendly, efficient and open, it seamlessly integrates all survey functions – from survey design to Web/SMS collection and shared analysis – and delivers fast and dynamic results. All online, all in one. Solution page
Customer’s voice Sphinx iQ 3 Sphinx iQ 3 is the leading solution for the collection, quantitative and qualitative analysis of your data and data visualization in order to maximize the benefits of your research and better guide your decisions : Listen to your customers, employees or partners, Give meaning to your quantitative and qualitative data, Communicate about your impactful results Solution page
Security & Operations SSO SSO (Single Sign On) enables users to authenticate with a single user ID and password to any component. Once logged in, he can access service without re-authenticating. On top of that, Odigo Suite allows to delegate authentication to a third party using SAML (Security Assertion Markup Language) protocol. Solution page
Teams engagement Timesquare WFM Workforce, Schedules and Time Management: your collaborative and smart tool (Re)Organize the life of the company around optimized daily schedules offering the best balance between employee engagement and customer experience. Do not compromise between performance and legal compliance. Solution page
Security & Operations Voice Biometric Authentication STOP WORRYING ABOUT WHO THEY ARE. START FOCUSING ON HOW THEY ARE. Identify people by who they truly are through their voice and give your users a seamless & safe experience that they won’t even notice. Choose the leading solution in the market, trusted by Deutsche Telekom, Enel, BBVA, or Prosegur among others Solution page
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  • Access to a wide network of Odigo clients
  • Increase in business with leads generated by Odigo
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