Odigo Record enables call recordings to be scheduled based on a variety of rules, for later search and playback. Besides, agents and supervisors can manually activate the recording of a conversation in progress.
Systematic, selective/multi-criteria, scheduled or live recording for legal, analytics or training purposes
Web interface to consult and archive search
Playback modules and different recording quality
Customized statistics and reports, can be enrivhed with IVR and Odigo data
with Quality Management and Speech Analytics solutions
Short overview of the main features proposed by Odigo Record