Odigo Record

Integration done by Odigo

Odigo Record enables call recordings to be scheduled based on a variety of rules, for later search and playback. Besides, agents and supervisors can manually activate the recording of a conversation in progress.

Benefits

Ready-to-use & fully integrated in Odigo
No need of other tools thanks to its full scope
To pay only what you use, save money
Fully compliant for MIFID II issues

Features

Record capabilities

Systematic, selective/multi-criteria, scheduled or live recording for legal, analytics or training purposes

Search capabilities

Web interface to consult and archive search

Replay features

Playback modules and different recording quality

Analyzing tools

Customized statistics and reports, can be enrivhed with IVR and Odigo data

Easily connectable

with Quality Management and Speech Analytics solutions

Media

Summary of the main Odigo Record features

Short overview of the main features proposed by Odigo Record