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Nuance Gatekeeper

Integration done by partner

Gatekeeper helps companies improve experiences, lower operational costs, mitigate fraud losses, and protect the brand through secure, seamless biometric authentication and intelligent, proactive fraud detection. With over 600 million biometric prints, Gatekeeper secures over 8 billion customer engagements and prevents more than $2B in fraud losses annually.


  • Authenticate customers and employees in seconds with minimal effort based on who they are. Improve their experiences by eliminating the pain of PINs, passwords, and security questions and increase trust by clearly demonstrating your commitment to security.
  • Let agents focus on delivering efficient, personal service, safe in the knowledge that intelligent fraud prevention from Nuance is protecting both sides of the interaction. Empower agents to serve more customers more efficiently without sacrificing on service
  • Cut down average handle time by freeing agents from the burden of cumbersome authentication. Boost self‑service and containment by offering more services in IVR and digital channels thanks to higher trust. Lower the costs associated with password resets.
  • Detect fraudsters within seconds of them beginning an interaction to prevent losses before they occur while uncovering and guarding against more attack vectors.



Dynamic scaling, microservices, and other cloud capabilities accelerate deployment, reduce IT footprint, and increase flexibility.

Continuous upgrades

Gatekeeper customers never have to plan for an upgrade or migration; they immediately benefit from our latest algorithms.

Flexible deployment

The only solution of its kind that can deploy in the public cloud, on‑premises, in a private cloud, and even on‑device.

Built-in privacy

Strict industry standards for data protection and privacy, including ISO27001, ISO9001, SOC II, and PCI compliance.

Nuance Fraud Nexus

Support from Nuance’s in‑house team of certified fraud experts who offer proactive monitoring, guidance, and services.

AI Risk Engine

Deep neural networks transparently analyze biometric, non-biometric, and other available data to make intelligent authentication and fraud risk assessments.


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Nuance Gatekeeper

Nuance Gatekeeper is a cloud-native biometric security solution that enables frictionless, fast, and accurate authentication for legitimate persons while detecting and preventing fraudsters wherever—and however—they engage.

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Telefónica & EVO Banco experience with voice biometrics – Interview

Telefónica and EVO Banco´s experience with Nuance Gatekeeper.

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Deutsche Telecom Testimonial

Deutsche Telecom’s Caroline Clemens discusses voice biometrics for the contact center.

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Telefónica uses voice biometrics to personalize CX for seniors
File type: APPLICATION/PDF ·File size: 162 kB
Deutsche Telekom creates secure, seamless experiences with Nuance
File type: APPLICATION/PDF ·File size: 149 kB
Two-factor authentication is broken. Let’s fix it.
File type: APPLICATION/PDF ·File size: 797 kB
Opus 2022 Intelligent Authentication and Fraud Prevention Intelliview
File type: APPLICATION/PDF ·File size: 4335 kB
NatWest Group fights fraud and improves customer experiences.
File type: APPLICATION/PDF ·File size: 182 kB
Nuance Gatekeeper – Data sheet
File type: APPLICATION/PDF ·File size: 169 kB
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