Agents use PCI Pal’s Agent Assist on live calls to capture card information securely, while maintaining conversation with the customer at all times.
PCI Pal Agent Assist integrates with the call flow and at the point of payment, intercepting any keypad tones or speech from the customer. This way the agent doesn’t hear or see the card data, all they see are asterisks on the screen.
PCI Pal’s Agent Assist solution captures the details, but blocks them from reaching both the agent and your environment. The customer’s voice is allowed through in the event they need to communicate with the agent.
The agent hits the “process card” button, which instructs PCI Pal to send the transaction to the payment provider. No cardholder data enters your environment, so from a PCI DSS perspective, your area of scope is vastly reduced.
