Agents use PCI Pal’s Agent Assist on live calls to capture card information securely, while maintaining conversation with the customer at all times.
PCI Pal Agent Assist integrates with the call flow and at the point of payment, intercepting any keypad tones or speech from the customer. This way the agent doesn’t hear or see the card data, all they see are asterisks on the screen.
PCI Pal’s Agent Assist solution captures the details, but blocks them from reaching both the agent and your environment. The customer’s voice is allowed through in the event they need to communicate with the agent.
The agent hits the “process card” button, which instructs PCI Pal to send the transaction to the payment provider. No cardholder data enters your environment, so from a PCI DSS perspective, your area of scope is vastly reduced.
Agent Assist utilises DTMF (Dual Tone Multi Frequency) masking technology, as well as Speech Recognition for customers who can’t use their telephone keypad, to provide companies with a secure way of handling payments by phone.
Our mission is to safeguard reputation and trust. We provide organisations globally with secure cloud payment and data protection solutions for any business communications environment including voice, chat, social, email, and contact centre.