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Pindrop

Integration done by partner

Pindrop helps contact centers get more from their voice interactions. Pindrop provides security, identity, and intelligence on calls and IVR interactions to help quickly authenticate customers, protect against fraud attacks, and the needed intelligence to serve customers more efficiently.

Benefits

  • Security: Protection for the Contact Center, IVR, and Customer Accounts against social engineering, spoofing, phishing attempts, account mining, identity theft and account takeover, and data leakage.
  • Identity: Multiple solutions, leveraging voice for identity to solve issues not addressed by other types of authentication (KBA, OTP, Voice Bio only) and to help establish help identity through the contact center.
  • Intelligence: Breaking down information silos for a more complete view of cross channel activity to thwart future fraud.

Features

Cross Channel Intelligence

Ability to consume multiple data streams and combine intelligence into additional account risk factors. Enhancing overall fraud detection across the organization, expanding beyond the contact center, allowing views of fraud across the organization.

1st Time Fraudster Protection

Leveraging predictive ability as well as shared intelligence through the Pindrop Intelligence Network’s Fraud Consortium, fraudsters attacking an organization for the first time have an increased probability of detection.

Reduce Operations Costs

Pindrop’s Passive multi-factor authentication solution reduces average handle times by 45 seconds per call. Helping you optimize your workforce, increase your capacity for calls, and improve IVR containment rates.

Improve Customer Service

Replacing intrusive and outdated KBAs with passive authentication enables more secure self-service options in the phone channel, empowering customers to decrease call volume by finding answers on their own.

Enhance Brand and Reputation

Customers see a frictionless experience in the phone channel as a feature of your product or service. Improve net promoter score with a seamless customer experience and call flow, simplifying resolutions while strengthening security.

Device & Voice Agnostic

Pindrop’s ‘Deep Voice Engine’ Passport solution ensures genuine caller enrollment and authentication without the necessity of voice and regardless of device, geographic location, or carrier origination of the call.

Media

Authentically You

Our voice is unique and can be used to access sensitive information, fight fraud, or even interact with smart devices. As it turns out, one of the safest and most precise way to help people connect to what they need is also the most human.

Smart Device – Automotive | Pindrop

Pindrop can help enterprises and developers unlock more value in voice driven applications. Pindrop’s Voice API integrates into platforms, services, and apps for user management, active enrollment, and voice analysis.

Smart Device – Home Fridge | Pindrop

Pindrop can help enterprises and developers unlock more value in voice driven applications. Pindrop’s Voice API integrates into platforms, services, and apps for user management, active enrollment, and voice analysis.

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Resources

Monitor, Predict, and Decision Fraud across the organization with Pindrop® Protect
File type: APPLICATION/PDF ·File size: 1064 kB
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Pindrop Passport Offers Frictionless, Secure, and Transparent Multi-Factor Authentication for Caller Identification
File type: APPLICATION/PDF ·File size: 908 kB
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Pindrop® Solutions: Why Authentication and Anti-Fraud Matter
File type: APPLICATION/PDF ·File size: 256 kB
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