Pindrop helps contact centers get more from their voice interactions. Pindrop provides security, identity, and intelligence on calls and IVR interactions to help quickly authenticate customers, protect against fraud attacks, and the needed intelligence to serve customers more efficiently.
Ability to consume multiple data streams and combine intelligence into additional account risk factors. Enhancing overall fraud detection across the organization, expanding beyond the contact center, allowing views of fraud across the organization.
Leveraging predictive ability as well as shared intelligence through the Pindrop Intelligence Network’s Fraud Consortium, fraudsters attacking an organization for the first time have an increased probability of detection.
Pindrop’s Passive multi-factor authentication solution reduces average handle times by 45 seconds per call. Helping you optimize your workforce, increase your capacity for calls, and improve IVR containment rates.
Replacing intrusive and outdated KBAs with passive authentication enables more secure self-service options in the phone channel, empowering customers to decrease call volume by finding answers on their own.
Customers see a frictionless experience in the phone channel as a feature of your product or service. Improve net promoter score with a seamless customer experience and call flow, simplifying resolutions while strengthening security.
Pindrop’s ‘Deep Voice Engine’ Passport solution ensures genuine caller enrollment and authentication without the necessity of voice and regardless of device, geographic location, or carrier origination of the call.
