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PCI Pal Digital

Integration done by Odigo

PCI Pal Digital provides a true omnichannel solution enabling you to take secure payments across digital engagement channels. This functionality is available from within the PCI Pal platform that provides our Agent Assist and IVR secure payment products, so your agents have access to take payments from customers through any channel.


  • PCI Pal Digital is served from within the existing PCI Pal cloud platform, is available globally, and is available integrated to any existing customer engagement and payment services that you might be using.
  • The solution secures your business communications. No sensitive cardholder data enters your environment, minimising the scope of PCI DSS and ensuring your customers’ data is safe.
  • Works with any/all digital channels where a URL can be shared
  • Provides customer peace of mind when paying via digital channels
  • Provides a true omnichannel offering combined with PCI Pal Agent Assist and IVR. Switch seamlessly between channels.
  • Supports SCA and PSD2 requirement. Integrates with existing systems and supports ‘Digital Invoicing’.



PCI Pal Digital can integrate into your existing digital channels, with your chosen payment service provider and CRM solution.

URL Payments

The agent generates a secure URL which is sent to the customer. The customer clicks on the URL opening a secure payment page on their device where they enter their payment details. The agent and the customer stay in conversation throughout the payment journey.

Descope your Contact Centre

The sensitive card data does not enter your contact centre and at no point can the agent see the card data. PCI Pal Digital securely sends the transaction to the payment provider for authorisation. Minimising the scope of PCI DSS


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PCI Pal Digital – How Does it Work?

Secure payment options via digital engagement channels such as webchat, WhatsApp, social media, email and SMS.

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Why PCI Pal Our Mission, Vision and Values

Our mission is to safeguard reputation and trust. We provide organisations globally with secure cloud payment and data protection solutions for any business communications environment including voice, chat, social, email, and contact centre.

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PCI Pal Digital Data Sheet
File type: APPLICATION/PDF ·File size: 2180 kB
PCI Pal Corporate Backgrounder
File type: APPLICATION/PDF ·File size: 1539 kB
PCI Pal solutions brochure
File type: APPLICATION/PDF ·File size: 2737 kB
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