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AI & Analytics Awaken Intelligent Agent Intelligent Agent from Awaken is a web-based application that guides agents through their often complex customer engagements. With it’s advanced scripting and integration capabilities, the solution guides agents dynamically to the ‘Next Best Action’ reducing time wasted on calls by dramatically simplifying the agent’s workload within a single interface. Solution page
Security & Operations Call & Pay Convert the agent conversations into purchases and to guarantee secure transactions (PCI-DSS compliant for card data processing and GDPR compliant for consumer data). We propose a payment solution processor, which is adapted to all your online sales channels and which respects the end customer's experience. Solution page
Channels DialOnce Visual IVR DialOnce orchestrates contact journeys (from voice or digital) in order to solve your customers' needs by orienting them to the best channel. Solution page
CRM & BPM Dynamic Call Scripting A low code/no code solution for the mapping of business processes that accompany a customer interaction from start to finish guiding the agent flexibly to the best and most effective outcome whilst capturing information in the process. It includes an intuitive visual design environment and can be used to create adaptive unified agent desktop applications Solution page
Teams engagement Hubicus Quality Monitoring Quality monitoring solution for customer experience and employee engagement optimization Considered the industry benchmark, #HQM is the must-have SaaS tool for companies whose internal/external customer service department includes 10+ agents. Suitable for any business sector, Hubicus Quality Monitoring is positioned as the employee engagement cloud platform Solution page
Teams engagement injixo WFM injixo enables organizations to optimize the balance between customers, employees, and costs. Harnessing the power of AI and optimization, injixo enables you to accurately forecast workload, build optimized schedules, and react quickly when plan & actual diverge. Agents can view their schedules, swap shifts, request time off and more, via their smartphones. Solution page
Teams engagement logepal The visual management solution dedicated to animate and motivate the operational teams, to promote performance and response to business issues, to pilot and have a shared vision in real time of the different activities according to the operational context, to relay general or specific type of communication. Solution page
Telecoms Microsoft Teams connector Odigo integration with MS Teams enables contact centers’ agents to access a collaborative platform that centralises and fluidifies the exchanges of work teams with real-time conversations. The two integrations of Odigo and MS Teams lead to better CX with a seamless connector. Solution page
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