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AI & Analytics Amelia Odigo omnichannel bot is enhanced by Amelia’s market leading Conversational AI solution as recognised by Gartner, Forrester and Ovum. Amelia is able to deliver the best elements of human interaction – conversation, expression, emotion and understanding – to users driving deeper connections and improved customer experience. Solution page
AI & Analytics Awaken Intelligent Agent Intelligent Agent from Awaken is a web-based application that guides agents through their often complex customer engagements. With it’s advanced scripting and integration capabilities, the solution guides agents dynamically to the ‘Next Best Action’ reducing time wasted on calls by dramatically simplifying the agent’s workload within a single interface. Solution page
Security & Operations Call & Pay Convert the agent conversations into purchases and to guarantee secure transactions (PCI-DSS compliant for card data processing and GDPR compliant for consumer data). We propose a payment solution processor, which is adapted to all your online sales channels and which respects the end customer's experience. Solution page
Channels DialOnce Visual IVR DialOnce orchestrates contact journeys (from voice or digital) in order to solve your customers' needs by orienting them to the best channel. Solution page
CRM & BPM Dynamic Call Scripting A low code/no code solution for the mapping of business processes that accompany a customer interaction from start to finish guiding the agent flexibly to the best and most effective outcome whilst capturing information in the process. It includes an intuitive visual design environment and can be used to create adaptive unified agent desktop applications Solution page
Teams engagement Hubicus Quality Monitoring Quality monitoring solution for customer experience and employee engagement optimization Considered the industry benchmark, #HQM is the must-have SaaS tool for companies whose internal/external customer service department includes 10+ agents. Suitable for any business sector, Hubicus Quality Monitoring is positioned as the employee engagement cloud platform Solution page
AI & Analytics InboxCare by InboxCare is a fully automatic processing solution for incoming messages. We categorize your messages (email and their attachments, contact forms…), extract relevant information and offer smart response drafts. It is transparent and does not require training. Solution page
Teams engagement injixo WFM injixo enables organizations to optimize the balance between customers, employees, and costs. Harnessing the power of AI and optimization, injixo enables you to accurately forecast workload, build optimized schedules, and react quickly when plan & actual diverge. Agents can view their schedules, swap shifts, request time off and more, via their smartphones. Solution page
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