Odigo integration with MS Teams enables contact centers’ agents to access a collaborative platform that centralises and fluidifies the exchanges of work teams with real-time conversations. The two integrations of Odigo and MS Teams lead to better CX with a seamless connector.
Seamless integration of Teams for Agents, single interface for managing interactions, merging agent & administrative telephony.
Teams’ softphone is also natively installed on the agent workstations, identical user experience for call management.
Data collection of use to monitor precisely agents activity.
Agent features: Inbound/outbound calls, SMS, Propose a callback, Record a call, Manage a call.
You agents get access to Odigo voice features from a Teams front end.
All Odigo transfer features are accessible from Teams