A low code/no code solution for the mapping of business processes that accompany a customer interaction from start to finish guiding the agent flexibly to the best and most effective outcome whilst capturing information in the process. It includes an intuitive visual design environment and can be used to create adaptive unified agent desktop applications
This is an intuitive, visual low code/no code environment within which scripted apps can be quickly designed, developed and deployed instantly.
Unlike other products, the designer of scripted apps does not have to construct or amend the underlying database structures used to stored data captured using the scripted app. This is done automatically as the app is designed and published.
Scripted apps can integrate easily and without any coding to web services, APIs, external databases, email, files and more. They can also host external web pages and entire applications and provide a logical thread onto which external apps can be attached.
A short video illustrating the features and benefits of Noetica’s low code/no code dynamic call scripting solution and increasing agent productivity and effectiveness as well as customer satisfaction.