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injixo WFM

Integration done by partner

injixo enables organizations to optimize the balance between customers, employees, and costs. Harnessing the power of AI and optimization, injixo enables you to accurately forecast workload, build optimized schedules, and react quickly when plan & actual diverge. Agents can view their schedules, swap shifts, request time off and more, via their smartphones.

Benefits

  • Accurate forecasts made easy: Built-in AI algorithms predict demand with industry-leading accuracy at a fraction of the effort.
  • Omnichannel capability: Conveniently review staffing calculations for email, chat, and social media.
  • Multi-skill scheduling without the pain: The injixo patented multi-skill scheduling algorithm unlocks valuable pooling efficiencies without high setup and maintenance costs.
  • Real-time response: Quickly view insights when actual results deviate from plan, and take corrective action immediately.
  • Local expert support: If help is needed, injixo is there for you across the globe.

Features

Forecasting

AI-based algorithms accurately predict workload for all channels—calls, emails, web-chat, etc.—up to a year in advance.

Scheduling

Powerful optimization algorithms easily create schedules that match supply and demand while accounting for shift flexibility and contractual obligations.

Intraday Management

A clear view of metrics and tools helps you effectively react to deviations that impact your plan, including volume spikes, absences, and schedule adherence issues.

Reporting & Analytics

Easily create dashboards, preconfigured reports, and advanced custom reports.

Employee Engagement

With a self-service portal, your agents can view, swap, and bid for shifts, schedule time off, and view colleague activity.

Media

injixo WFM Software Preview

Main benefits of injixo Workforce Management for your contact center.

What our injixo customers say

Why do our customers love injixo ?

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Resources

Brochure injixo
File type: APPLICATION/PDF ·File size: 130 kB
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