injixo enables organizations to optimize the balance between customers, employees, and costs. Harnessing the power of AI and optimization, injixo enables you to accurately forecast workload, build optimized schedules, and react quickly when plan & actual diverge. Agents can view their schedules, swap shifts, request time off and more, via their smartphones.
AI-based algorithms accurately predict workload for all channels—calls, emails, web-chat, etc.—up to a year in advance.
Powerful optimization algorithms easily create schedules that match supply and demand while accounting for shift flexibility and contractual obligations.
A clear view of metrics and tools helps you effectively react to deviations that impact your plan, including volume spikes, absences, and schedule adherence issues.
Easily create dashboards, preconfigured reports, and advanced custom reports.
With a self-service portal, your agents can view, swap, and bid for shifts, schedule time off, and view colleague activity.
Main benefits of injixo Workforce Management for your contact center.
Why do our customers love injixo ?