DialOnce orchestrates contact journeys (from voice or digital) in order to solve your customers’ needs by orienting them to the best channel.
Ability to switch a call to a digital path – Digitization of digital contact paths where the means of contact are visible (website, mobile app, Google, etc.)
Contextualization of the course to orient towards the best course of resolution
DialOnce Builder to manage the journeys in real time (modification + reporting)
Video showing the different use cases why you need to get your DialOnce solution deployed
This video shows how our Visual IVR works from a live client (french retailer) Boulanger by calling the customer care number 3011
This video shows how our Visual IVR works from a live client (french bank) Nickel (BNP Group) by calling the customer care number +33 176 490 000