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DialOnce Visual IVR

Integration done by partner

DialOnce orchestrates contact journeys (from voice or digital) in order to solve your customers’ needs by orienting them to the best channel.

Benefits

  • Customer experience to offer 100% reachability of incoming calls
  • Reduction of incoming call volumes by promoting self-care and alternative contact channels
  • Promote digital transformation by measuring the effectiveness of selfcare solutions and digital contact channels (chat, messaging, etc.)

Features

Visual IVR

Ability to switch a call to a digital path – Digitization of digital contact paths where the means of contact are visible (website, mobile app, Google, etc.)

AI powered

Contextualization of the course to orient towards the best course of resolution

Drag & drop + datas

DialOnce Builder to manage the journeys in real time (modification + reporting)

Media

How DialOnce works for your customer care

Video showing the different use cases why you need to get your DialOnce solution deployed

DialOnce Visual IVR access call at Boulanger from a mobile phone

This video shows how our Visual IVR works from a live client (french retailer) Boulanger by calling the customer care number 3011

DialOnce Visual IVR access call at Nickel from a landline or masked number

This video shows how our Visual IVR works from a live client (french bank) Nickel (BNP Group) by calling the customer care number +33 176 490 000

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