Hubicus Quality Monitoring

Integration done by partner

Quality monitoring solution for customer experience and employee engagement optimization Considered the industry benchmark, #HQM is the must-have SaaS tool for companies whose internal/external customer service department includes 10+ agents. Suitable for any business sector, Hubicus Quality Monitoring is positioned as the employee engagement cloud platform

Benefits

Contact center quality : +25%
Appreciable increase of first-contact resolution rate
Standards and regulation : compliance with applicable standards and regulations

Features

Quality monitoring

Evaluations, Calibration, Target, Reports… All the features you need to measure interactions and monitor results

Quality Management

Workflows, Action Plans, 360° Agent… All the features you need to foster employee engagement

Connectivity and AI

Picking, Export API, User synchronization. Prequalification, Retranscription, Automatic Recording(*) (*) POC