AI & AnalyticsChannelsCRM & BPMCustomer’s voiceSecurity & OperationsTeams engagementTelecoms
Odigo portfolioPartners solutions
Channels
DialOnce Visual IVR
DialOnce orchestrates contact journeys (from voice or digital) in order to solve your customers' needs by orienting them to the best channel.
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CRM & BPM
Dynamic Call Scripting
A low code/no code solution for the mapping of business processes that accompany a customer interaction from start to finish guiding the agent flexibly to the best and most effective outcome whilst capturing information in the process. It includes an intuitive visual design environment and can be used to create adaptive unified agent desktop applications
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Teams engagement
Hubicus Quality Monitoring
Quality monitoring solution for customer experience and employee engagement optimization Considered the industry benchmark, #HQM is the must-have SaaS tool for companies whose internal/external customer service department includes 10+ agents. Suitable for any business sector, Hubicus Quality Monitoring is positioned as the employee engagement cloud platform
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Teams engagement
injixo WFM
injixo enables organizations to optimize the balance between customers, employees, and costs. Harnessing the power of AI and optimization, injixo enables you to accurately forecast workload, build optimized schedules, and react quickly when plan & actual diverge. Agents can view their schedules, swap shifts, request time off and more, via their smartphones.
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Teams engagement
logepal
The visual management solution dedicated to animate and motivate the operational teams, to promote performance and response to business issues, to pilot and have a shared vision in real time of the different activities according to the operational context, to relay general or specific type of communication.
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Telecoms
Microsoft Teams connector
Odigo integration with MS Teams enables contact centers’ agents to access a collaborative platform that centralises and fluidifies the exchanges of work teams with real-time conversations. The two integrations of Odigo and MS Teams lead to better CX with a seamless connector.
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Security & Operations
Nuance Gatekeeper
Gatekeeper helps companies improve experiences, lower operational costs, mitigate fraud losses, and protect the brand through secure, seamless biometric authentication and intelligent, proactive fraud detection. With over 600 million biometric prints, Gatekeeper secures over 8 billion customer engagements and prevents more than $2B in fraud losses annually.
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Security & Operations
Odigo Record
Odigo Record enables call recordings to be scheduled based on a variety of rules, for later search and playback. Besides, agents and supervisors can manually activate the recording of a conversation in progress.
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