AI & AnalyticsChannelsCRM & BPMCustomer’s voiceSecurity & OperationsTeams engagementTelecoms
Odigo portfolioPartners solutions
AI & Analytics
Google CCAI
Odigo Omnichannel Bot benefits from Google’s groundbreaking CCAI technologies to provide the conversational experiences customers expect with state-of-the-art transcription accuracy and high-fidelity speech, to meet your customers globally.
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AI & Analytics
Google Dialogflow
Odigo Omnichannel Bot benefits from Google Dialogflow CX’s Natural Language Understanding capabilities to provide the conversational experiences customers expect. The openness of Odigo’s platform allows leveraging the latest AI innovation from Google Cloud, while benefiting from an end-to-end, leading CCaaS solution.
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AI & Analytics
IBM Watson
Odigo omnichannel bot can seamlessly integrate IBM Watson advanced conversational AI to support customer self-service. The openness of Odigo’s platform enables infusing the latest AI capabilities from IBM into Odigo’s leading CCaaS solution.
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CRM & BPM
PEGA
Odigo offers a CRM connector with Pega to reduce business complexity and provide a seamless use of Odigo software. Using Case Management, Pega Call can capture all agent interactions in a workflow process. Odigo’s CTI events are processed by Pega Call, triggering screen pops within your Customer Service application.
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CRM & BPM
Salesforce connector
Odigo integration with Salesforce’s CRM enables a memorable experience for both customers and agents that leverages unified smart routing regardless of the channel for increased customer satisfaction. Combining Odigo and Salesforce leads to better customer experience with Open CTI and Service Cloud Voice
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Teams engagement
Verint Workforce Engagement
With Odigo CCaS, benefit from Verint’s Workforce Engagement (WFE) solutions to improve overall performance. Turn your agents into ambassadors with Verint Quality Management application. Raise your productivity and offer more convenience and flexibility to your agents with Verint Workforce Management application.
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Teams engagement
2MARES Workforce Engagement
2MARES is the leading Workforce Engagement Management (WEM) solution in the Spanish and Latin-America market. 2MARES is an all-in-one WFM and QUALITY MANAGEMENT solution fully integrated with Odigo CaaS and Salesforce. The AI-powered Team Productivity solution has been awarded as the best Tech Company of the year at the 2023 Platinum Contact Center Awards.
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AI & Analytics
Allomedia speech recognition
Your Odigo Contact Center as a Service solution can now benefit from Allomedia automatic speech recognition capabilities. Allomedia is an ultra-specialized, European partner, ensuring best in class performances for specific speech processing use cases.
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