Your Odigo Contact Center as a Service solution can now benefit from Allomedia automatic speech recognition capabilities. Allomedia is an ultra-specialized, European partner, ensuring best in class performances for specific speech processing use cases.
To detect speech specificities: spelled letters/digits, phone numbers, ZIP codes, license plates, full addresses, personal names, motorbike & car brands.
Built on hours of Call Center conversations, from several industries.
To cope with specific words such as Brands, Products, Business Acronyms.
Used in conjunction with Odigo bot