Odigo integration with Salesforce’s CRM enables a memorable experience for both customers and agents that leverages unified smart routing regardless of the channel for increased customer satisfaction. Combining Odigo and Salesforce leads to better customer experience with Open CTI and Service Cloud Voice
Multiply the employees’ efficiency and reach new ROIs
Offer the best CX with close partnership since 2013
Multiple best-suited Speech-to-Text API for your context, Value based on AI and agent assistance, Live transcription.
Features such as unified routing & supervision for all channels thanks to external routing, all managed directly from Salesforce.
Pre-routing, contextual routing, routing delegation for an optimal customer experience
A rich environment: call handling features, call-back scheduling, SMS, outbound campaigns, scripts, PCI-DSS payments, etc.
Your contact center directly managed from your CRM enabling your agents to track and handle all interactions. Improved agent performance, boost agent responsiveness and personalize customer contacts with all relevant customer data in a unified console.