With Odigo CCaS, benefit from Verint’s Workforce Engagement (WFE) solutions to improve overall performance. Turn your agents into ambassadors with Verint Quality Management application. Raise your productivity and offer more convenience and flexibility to your agents with Verint Workforce Management application.
Evaluate and analyze, share feedbacks, coach agents, design and follow-up individual and group performance scorecards
Forecast and schedule based on your organization working rules, agents skills, etc. Swap shifts, manage agent requests, monitor the adherence, activity and QoS
Statistics (15min), Agent adherence, Audio recordings import, User synchronization from Odigo admin