IBM Watson

Integration done by Odigo

Odigo omnichannel bot can seamlessly integrate IBM Watson advanced conversational AI to support customer self-service. The openness of Odigo’s platform enables infusing the latest AI capabilities from IBM into Odigo’s leading CCaaS solution.

Benefits

Fast, consistent and accurate answers across any channel
Fast and easy way to build conversational AI without coding
Security, scalability and flexibility for global deployment

Features

Robust model understanding

built on deep learning, machine learning and natural language processing (NLP) models

Intuitive visual interface

to build conversational flows and train the AI capabilities

Security capabilities

to enable data ownership, isolation and protection

Media

Example of a bot dialogue based on Watson

Leverage Watson to build Odigo vocal bot or voice bot

Resources

Consult this brochure to find out how open Odigo is to external solutions, through a variety of connectors