Storavox screen recording makes it easy to identify coaching opportunities and to learn by observing how agents use applications and add data to CRM applications. It helps to understand and solve proces issues and optimise usabilty of the applications used by your agents.
Screen recording for (virtual) workstations.
Synchornized replay of voice and screen.
Control by call recording engine or customized with record on-demand / external triggers by API or third party applications.