AI & AnalyticsChannelsCRM & BPMCustomer’s voiceSecurity & OperationsTeams engagementTelecoms
Odigo portfolioPartners solutions
Security & Operations
Pindrop
Pindrop helps contact centers get more from their voice interactions. Pindrop provides security, identity, and intelligence on calls and IVR interactions to help quickly authenticate customers, protect against fraud attacks, and the needed intelligence to serve customers more efficiently.
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Channels
Predictive Dialler
Designed to streamline outbound campaigns, Noetica's predictive dialler delivers high performance, self pacing, AI powered technology which ensures that agents' talk time is doubled on average when compared to other forms of outbound dialling. The dialler incorporates several worldwide patents, designed to provide a high level of regulatory compliance.
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AI & Analytics
Premium dashboard
With Premium Dashboard, Odigo provides tailor-made dashboards to monitor customer service activities. It is packaged as a complete end-to-end service, covering scoping, design, implementation and run. Based on the Qlik Sense Technology dashboards ensure high-level performances and convenient user interface.
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Customer’s voice
SatisFactory Feedback
Feedback is a French SaaS solution for managing and analyzing the voice of the customer. It gathers customer feedback (surveys and online review) and analyzes the whole customer journey thanks to AI and semantic analysis. You quickly understand the triggers for improving customer experience and manage your team. We work with +55 large companies.
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Teams engagement
Screen Recording
Storavox screen recording makes it easy to identify coaching opportunities and to learn by observing how agents use applications and add data to CRM applications. It helps to understand and solve proces issues and optimise usabilty of the applications used by your agents.
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Channels
SightCall Visual Support
SightCall is an enterprise-grade video cloud platform helping service leaders improve outcomes without deploying unnecessary support to the field. We blend the digital and physical worlds into a real-time collaborative environment that empowers clients & technicians, reduces spend and improves the customer experience.
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Telecoms
SMS
SMS is much popular and used for both interpersonal communications and mass campaigns. Odigo allows you to use SMS from the agent console to engage individual conversations with your customers. Odigo also proposes massive campaign management capabilities with our Campaign service.
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Customer’s voice
Sphinx Declic
Sphinx Declic is a web solution used for online surveys. User-friendly, efficient and open, it seamlessly integrates all survey functions – from survey design to Web/SMS collection and shared analysis – and delivers fast and dynamic results. All online, all in one.
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