AI & AnalyticsChannelsCRM & BPMCustomer’s voiceSecurity & OperationsTeams engagementTelecoms
Odigo portfolioPartners solutions
Telecoms
Odigo Telecoms
Odigo is a telecom operator, having interconnection agreements with 20+ operators such as BICS, BT, Telefonica, Orange, Bandwidth, Gamma, Colt, PCCW to ensure coverage in 110+ countries, providing all kind of numbers, traffic collection and termination, SIP Trunk capabilities with our data centers.
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CRM & BPM
PCI DSS – Voxpay Assist
Integrated with the Odigo's call flow, Voxpay DTMF clamping technology allows any agent to get the credit card details of a client over the phone, without any communication breakdown, all PCI DSS level 1 certified. No need to leave Odigo's window : control the transaction step-by-step and intervene if your client is entering wrong credit card detail.
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Security & Operations
PCI Pal Agent Assist
Agents use PCI Pal's Agent Assist on live calls to capture card information securely, while maintaining conversation with the customer at all times.
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Security & Operations
PCI Pal Digital
PCI Pal Digital provides a true omnichannel solution enabling you to take secure payments across digital engagement channels. This functionality is available from within the PCI Pal platform that provides our Agent Assist and IVR secure payment products, so your agents have access to take payments from customers through any channel.
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Security & Operations
PCI Pal IVR Payments
With the ever-growing demand from omnichannel payments, customers increasingly expect businesses to provide multiple payment and engagement option. PCI Pal’s IVR Payments solution empowers your customers to make payments 24/7 without speaking with an agent or accessing your website.
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Security & Operations
Pindrop
Pindrop helps contact centers get more from their voice interactions. Pindrop provides security, identity, and intelligence on calls and IVR interactions to help quickly authenticate customers, protect against fraud attacks, and the needed intelligence to serve customers more efficiently.
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Channels
Predictive Dialler
Designed to streamline outbound campaigns, Noetica's predictive dialler delivers high performance, self pacing, AI powered technology which ensures that agents' talk time is doubled on average when compared to other forms of outbound dialling. The dialler incorporates several worldwide patents, designed to provide a high level of regulatory compliance.
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AI & Analytics
Premium dashboard
With Premium Dashboard, Odigo provides tailor-made dashboards to monitor customer service activities. It is packaged as a complete end-to-end service, covering scoping, design, implementation and run. Based on the Qlik Sense Technology dashboards ensure high-level performances and convenient user interface.
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