AI & AnalyticsChannelsCRM & BPMCustomer’s voiceSecurity & OperationsTeams engagementTelecoms
Odigo portfolioPartners solutions
Telecoms
Microsoft Teams connector
Odigo integration with MS Teams enables contact centers’ agents to access a collaborative platform that centralises and fluidifies the exchanges of work teams with real-time conversations. The two integrations of Odigo and MS Teams lead to better CX with a seamless connector.
Solution page
Security & Operations
Nuance Gatekeeper
Gatekeeper helps companies improve experiences, lower operational costs, mitigate fraud losses, and protect the brand through secure, seamless biometric authentication and intelligent, proactive fraud detection. With over 600 million biometric prints, Gatekeeper secures over 8 billion customer engagements and prevents more than $2B in fraud losses annually.
Solution page
Security & Operations
Odigo Record
Odigo Record enables call recordings to be scheduled based on a variety of rules, for later search and playback. Besides, agents and supervisors can manually activate the recording of a conversation in progress.
Solution page
Telecoms
Odigo Telecoms
Odigo is a telecom operator, having interconnection agreements with 20+ operators such as BICS, BT, Telefonica, Orange, Bandwidth, Gamma, Colt, PCCW to ensure coverage in 110+ countries, providing all kind of numbers, traffic collection and termination, SIP Trunk capabilities with our data centers.
Solution page
Security & Operations
PCI DSS – Voxpay Assist
Integrated with the Odigo's call flow, Voxpay DTMF clamping technology allows any agent to get the credit card details of a client over the phone, without any communication breakdown, all PCI DSS level 1 certified. No need to leave Odigo's window : control the transaction step-by-step and intervene if your client is entering wrong credit card detail.
Solution page
Security & Operations
PCI Pal Agent Assist
Agents use PCI Pal's Agent Assist on live calls to capture card information securely, while maintaining conversation with the customer at all times.
Solution page
Security & Operations
PCI Pal Digital
PCI Pal Digital provides a true omnichannel solution enabling you to take secure payments across digital engagement channels. This functionality is available from within the PCI Pal platform that provides our Agent Assist and IVR secure payment products, so your agents have access to take payments from customers through any channel.
Solution page
Security & Operations
PCI Pal IVR Payments
With the ever-growing demand from omnichannel payments, customers increasingly expect businesses to provide multiple payment and engagement option. PCI Pal’s IVR Payments solution empowers your customers to make payments 24/7 without speaking with an agent or accessing your website.
Solution page
