PCI Pal Digital provides a true omnichannel solution enabling you to take secure payments across digital engagement channels. This functionality is available from within the PCI Pal platform that provides our Agent Assist and IVR secure payment products, so your agents have access to take payments from customers through any channel.
PCI Pal Digital can integrate into your existing digital channels, with your chosen payment service provider and CRM solution.
The agent generates a secure URL which is sent to the customer. The customer clicks on the URL opening a secure payment page on their device where they enter their payment details. The agent and the customer stay in conversation throughout the payment journey.
The sensitive card data does not enter your contact centre and at no point can the agent see the card data. PCI Pal Digital securely sends the transaction to the payment provider for authorisation. Minimising the scope of PCI DSS
