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YAMMU | Workforce Management

Integration done by partner

YAMMU is a smart WFM solution enabling organizations to use their human resources efficiently and to react agilely to changing conditions. By actively involving employees, their satisfaction can be significantly increased. With YAMMU, contact centers can significantly improve their productivity and profitability.


  • Automated planning – simple and effective
  • Compliance with German specifications and regulations
  • Personnel deployment as required
  • Maximum exclusion of sources of error
  • Saving time in planification
  • Positive employees experience


Personnel administration

The master data and parameters of all work modules are managed easily and conveniently in the administration area.

Demand planning

Requirements planning is designed to optimally process all relevant framework conditions with the greatest possible flexibility.

Multi skills

With multi-skill planning, YAMMU ensures that end customers are given the best possible support, regardless of the channel. This service for optimal, skill-based accessibility is made possible by omnichannel planning.


In the forecast area, the shifts are distributed as best as possible according to the volumes and required activities, channels and topics.

Time management

Furthermore, YAMMU offers the possibility to record working and break times (“clocking dashboard”).


Alternatively, HR master data can be imported from all common HR systems and supplemented with planning-relevant information.


YAMMU Product Data Sheet
File type: APPLICATION/PDF ·File size: 653 kB
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