YAMMU is a smart WFM solution enabling organizations to use their human resources efficiently and to react agilely to changing conditions. By actively involving employees, their satisfaction can be significantly increased. With YAMMU, contact centers can significantly improve their productivity and profitability.
The master data and parameters of all work modules are managed easily and conveniently in the administration area.
Requirements planning is designed to optimally process all relevant framework conditions with the greatest possible flexibility.
With multi-skill planning, YAMMU ensures that end customers are given the best possible support, regardless of the channel. This service for optimal, skill-based accessibility is made possible by omnichannel planning.
In the forecast area, the shifts are distributed as best as possible according to the volumes and required activities, channels and topics.
Furthermore, YAMMU offers the possibility to record working and break times (“clocking dashboard”).
Alternatively, HR master data can be imported from all common HR systems and supplemented with planning-relevant information.
