Cookie Settings

< Back to search
Visit Contact us

Webcoach Quality Monitoring

Integration done by partner

Webcoach is a contact center cloud quality monitoring solution for coaching and training of your agents. It allows users to evaluate Odigo recordings and other interactions based on customizable evaluation forms. It provides an effective quality management tool to improve quality of agents, drive performance & increase customer satisfaction.


  • Flexibility, so it will support your coaching process
  • Ease of use, so you have time to coach your agents
  • Evaluation, self-evaluation and calibration
  • Customizable evaluation forms
  • Extensive reporting
  • Cloud, hybrid or on-premises


Search & Replay

Extensive search capabilities based on all Odigo metadata. Replay recordings and create standard search filters. Add comments in segments of recordings to prepare a coaching session or just start an evaluation or calibration session on the fly.

Evaluation & Calibration

Create multiple evaluation forms to (self-)evaluate calls and other interactions. Set QM targets to monitor the evaluation process. Calibrate with other evaluators. Share results with agents so they can improve their performance.

Insights & Reports

Share useful insights with your team. Create detailed reports per agent, per team of all agents. Store settings to share your predefined, ad hoc or scheduled reports to inform and engage other users and non-users.


Webcoach Quality Monitoring to Replay and Evaluate Recordings – Powered by Bumicom – Cloud Recorder solution – Ingest your recordings or we will provide full recording, including screen recording to record all interactions
File type: APPLICATION/PDF ·File size: 3067 kB
Contact us for more details on this solution!
Contact us to know more about this solution.
Get in touch!