With the ever-growing demand from omnichannel payments, customers increasingly expect businesses to provide multiple payment and engagement option. PCI Pal’s IVR Payments solution empowers your customers to make payments 24/7 without speaking with an agent or accessing your website.
Your IVR system would carry out identification and verification (ID&V) and pass the call to PCI Pal when a payment is required. PCI Pal will interact with your IVR service to reconcile all transaction data.
Card data does not reach your environment. PCI Pal’s IVR solution captures the details and blocks them from reaching your infrastructure, so from a PCI DSS perspective your area of scope if vastly reduced.
Once card data is captured, using DTMF Masking technology or via speech recognition, we process the transaction through an integration with your payment provider. The result is reconciled back to your environment, allowing you to retain records.
