logepal

Integration done by partner

The visual management solution dedicated to animate and motivate the operational teams, to promote performance and response to business issues, to pilot and have a shared vision in real time of the different activities according to the operational context, to relay general or specific type of communication.

Benefits

Managers have to organize communication and animation on the contact center according to various operational goals to reach. (Multiple data sources, Quality and performance indicators / Dynamics display, variable in time / Flexible operational structure)
Supervisors wish to manage their teams and activities at their best. (View level of activities and notified of alerts / Communicate and remind operational rules / Team awareness)
Customer advisors or agents desire to be informed immediately (Instant operational status and metrics / Instructions, news, specific events and situation / Follow-up of personal activity and results)

Features

DISPLAY WALLBOARD/DASHBOARD

Wallboard display on TV OR Agent/Supervisor desktop dashboards OR Multimedia wallboard for internal and external communication.

PUSH ALERTS | PROVIDE FEEDBACK

Based on indicators defined and on a threshold defined. Logepal can sent a push mobile notification or a push mailing or even display a scrolling message on screen. Manager can also scheduled messages to display on screen for the coming week.

GAMIFICATION OF ACTIONS

Animate and challenge your teams graphically in a fun atmosphere.

MULTIPLE DATA SOURCE

Experiences with Logepal data connectors allowing to display the health of its application assets (Jira, ServiceNow), Client information (Salesforce), Internal data (SqlServer, Oracle, Postgre, Csv file…), Odigo contact center datas (Kpi…).

MULTIPLE TYPES OF CHART

Type of visualisation are as followed : Thermometer, Half gauge, Pie chart, Conditionnal sheet grid, Distinctive number, Fire indicators, Presence indicators, Radial gauge, Barchart, Linechart, Stacked area chart, Donuts, bubbles …

ITS MOBILITY SOLUTION

Logepal is availabe on Google play and App Store.

Media

Create your scenario

You can create several pages to display different type of information related to contact center activity, internal communication. Pages can be scheduled according to the context. Components used : Videos, images, integrated timeline within a page

Data Connnectors Experience

Our connector with mutliple data source gives a 350° view of your contact center activities.

Type of visualisation

All type of visualisation can be customised with the graphic chart of the organisation. Two different data source into one line chart can be displayed (for example : forecast and realised datas)

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